RunningDesign RunningDesign Feed
  • Home
  • Web Design
  • Photography
  • Writing

NCAA Needs Lesson in Customer Service

I love college basketball, ahead of everything except my mom, my wife, Hot Pockets and Mandy Moore (apologies to my three sisters). But the NCAA isn’t doing such a sure-fire job of selling next year’s action.

This year’s tournament has provided a lot of competitive and exciting basketball, prompting me to look at where some of the games are happening next year. Luckily enough, first and second-round action returns to my home state of Minnesota in 2009.

I found information on gophersports.com saying the NCAA would start selling tickets Monday morning. “Cool,” I thought, as I ran across this article on Sunday evening. I’ll wake up tomorrow, keep an eye on the Web site and snatch up a pair of tickets as soon as they become available.

Monday rolls around and I roll into work, checking out their Web site to see if tickets are available yet. Still nothing. I check a few more times over the next several hours but nothing changes on the page where ticket information is supposed to be listed.

What’s worse, there’s no communication from the NCAA or the host sites on the delay. A few people call the local university hosts (in Minneapolis and Portland) and log onto the NCAA message board to share what little information they received.

The University of Minnesota sends me a pretty vague e-mail response to my inquiry about what’s the dealeo:

The NCAA website is currently updating the link to purchase tickets for the 2009 NCAA Men’s Basketball Tourney. Please check back to their website periodically to further purchase your order. Thank you for your patience.
- Goldy [Gopher]

At least eight hours later, they must still be updating that link? Come on Goldy, you’re better than that (Spin your head! Spin your head!).

Is it the end of the world? Certainly not. All I’m asking for is a simple update to your Web site to let people know what’s going on.

It could go a little something like this: “Hey, we apologize to fans looking for 2009 NCAA First and Second-round tickets. Our hamster died. You can expect ticket information to be posted Wednesday after we’ve had a proper ceremony for Fuzzy.”

Not only is there no mention of what’s going on with the ticket information, but there isn’t much in the way of contact information over at ncaa.com.

Maybe it’s all just part of “March Madness.”

Posted in Communication, Sports |

Leave a Reply

Recent Entries

May 13th, 2008

All a Twitter

April 28th, 2008

Businesses, Come Closer. No, Closer.

April 24th, 2008

The Grand Experiment

April 6th, 2008

Netflix a Neo-Business

April 3rd, 2008

Thanks to a Great Newsman

About This Getup

RunningDesign is the online home of Drew Geraets. I'm a journalist, writer, photographer, web designer and pseudo-athlete. Originally from Minnesota, I'm currently living, working and eating hotdogs in New York City.

I offer services and consulting for:
Web Design, Information Architecture, Social Marketing, Community Building, Photography, Online Journalism. Need help? Shout out.

Photos

Chess in Bryant Park 4Chess in Bryant Park 2Greens 2GreensSquirrelCirca 2008Chess in Bryant Park 3Chess in Bryant ParkEvening ChessEnd of Day at Bryant Park
  • Archives

    • May 2008
    • April 2008
    • March 2008
    • February 2008
    • January 2008
    • December 2007
    • July 2007
    • June 2007
    • January 2007
    • May 2003
  • Categories

    • Analytics (1)
    • Business (6)
    • Communication (9)
    • Creativity (1)
    • Design (5)
    • Email (2)
    • Excel (1)
    • Green (1)
    • GTD (2)
    • Health Care (1)
    • Journalism (7)
    • Minnesota (1)
    • Movies (1)
    • Productivity (1)
    • Recommended (1)
    • RunningDesign (4)
    • Sports (2)
    • Storm Chasing (3)
    • Survival Skills (1)
    • Video (1)
    • Wordpress (1)
    • Writing (2)
  • People/Orgs.

    • Cameron Moll
    • Dan Cederholm
    • Dave Shea
    • E-mail Standards Project
    • Jeffery Zeldman
    • Micah Taylor
    • Shaun Inman
    • Thomas Knoll
    • Veerle Pieters

Tunes I'm Grooving To

  1. As Good As I Once Was by Toby Keith
  2. Highwayman by Willie Nelson, Waylon Jennings, Johnny Cash, Kris Kristofferson
  3. What Am I Gonna Do (With The Rest Of My Life) by Merle Haggard
  4. All My Rowdy Friends (Have Settled Down) by Hank Williams Jr.
  5. Family Tradition by Hank Williams Jr.

Tasty Links

  1. Omni WordPress Theme | Premium Design Templates
  2. gigapan: GigaPan allows users to upload, share, and explore brilliant gigapixel+ panoramas from around the globe.
  3. San Diego Reader | San Diego's Guide to local events, music, restaurants, news and more!
  4. Rockford Register Star
  5. TheStreamDotTV, Ustream.TV: The Stream of Consciousness Online Television Network (www.theStream.tv) is a Los Angeles based, online, independent TV station
  6. Converting a CSS/HTML design to PHPTemplate - An Introduction | Bryght Support
  7. YouTube - Twitter in Plain English
  8. Journalism - Alltop.com
  9. Klok - Personal Time Tracking made Easy - Free Software
  10. Get Iceberg! Develop Custom Applications Without Coding

Upcoming Events

  1. May 15, 2008: How to Pitch the New York Times at CUNY Graduate School of Journalism
  2. Jun 11, 2008: 2008 NMC Summer Conference at Princeton University
  3. Jul 14, 2008: MLB All Star Home Run Derby at Yankee Stadium
  4. Jun 14, 2008: High Trek Adventure New York City at Professor Thoms'

Movies in the Queue

  1. 001- Harold and Maude
  2. 002- Duck Soup
  3. 003- The Odd Couple
  4. 004- Y Tu Mama Tambien
  5. 005- The General
  6. 006- Manhattan
  7. 007- The Station Agent
  8. 008- The Dinner Game
  9. 009- A Mighty Heart
  10. 010- No Direction Home: Bob Dylan: Disc 1

Running Design - Friendly and Speedy New York City Web Shop is proudly powered by WordPress
Entries (RSS) and Comments (RSS).